Call Centre Agent

Closing Date 2022/02/14

Reference Number SER220207-1

Job Title

Call Centre Agent

Department Operations

Job Type Permanent

Location – Town / City Midrand (Waterfall)

Location – Provincea Gauteng

Location – Countryo South Africa

Job Context

Servest Corporate Shared Services has a vacancy for Call Centre Agent reporting to the client care desk team leader. You will answer incoming calls from customers who require any of our services, respond to enquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.


Minimum Requirements

Matric, NQF 4 Equivalent

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems

Proficient in relevant computer applications

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience

Duties & Responsibilities

Answer incoming calls ranging from customer service, telesales, and general enquiries

Route calls to appropriate colleagues

Management and resolve customer complaints

Identify and escalate issues to supervisors

Provide product and service information to customers

Log and transfer sales leads to relevant divisions

Document all call information according to standard operating procedures

Recognise, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports daily

Keep up to date with product, service, and process knowledge

Manage general mailboxes associated with Servest according to standard operating procedures.



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